Digital Banking Quality Assurance Specialist

Overview

We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.

EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

The Digital Banking Quality Assurance Specialist is responsible for conducting quality assurance and audits and or testing, ensuring company standards are maintained and integrity is preserved. Verifies the accuracy of the data in order to provide confidence in the results. Ensures proper procedures are followed to minimize loss to the Bank, while maintaining quality service. Completes all daily, monthly, quarterly reports as needed in a timely manner.

Qualifications

Requirements:

• 3 years of experience in banking and/or branch operations .
• High School Diploma or equivalent.
• Knowledge and proficiency in core banking system experience; FIS/ Integrated Banking System (IBS) strongly preferred.
• Keen attention to detail and ability to work swiftly and accurately.
• Strong interpersonal skills.
• Capable of accurate data entry.
• Ability to prioritize multiple tasks in a deadline-driven environment.
• Must possess initiative and be a self-starter.
• Well-developed clerical and customer service skills.
• Good understanding of banking operations.
• Ability to collect and organize information.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.