Customer Service Representative/UPStaff
Job Location277 S. Washington StreetAlexandria, Virginia
We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.
The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the personal finances for people that own the businesses in the DMV region. We provide full personal services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
The Customer Service Representative establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.
- High School Diploma or equivalent.
- 1 year cash handling.
- 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
- Knowledge of Platform and Teller system.
- Exhibits professionalism with internal and external customers.
- Knowledge of deposit products and services.
- Knowledge of banking regulations, policies, and procedures.
- Basic knowledge of MS Office products.
EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.