Job Description

Category
Operations
Position Type
Full-Time/Regular
Job Location
11900 Bournefield Way, Suite 150Silver Spring, Maryland
Tracking Code
0727-948

EAGLEBANK OVERVIEW:

Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.

GENERAL SUMMARY

The Contract Analyst supports the Core Banking System. Collects and interprets data to help take actionable steps to improve efficiencies with Core Banking products as well as manage the Ticketing Process. The position includes a wide range of analytical functions in support of the Bank’s Core processing. Assists in other Operations related projects.

MAJOR DUTIES AND RESPONSIBILITIES

  • Assist colleagues with requests, escalations and support of the primary third party vendor relationship
  • Oversees and manages the internal client services request process for the Bank’s Core System. This includes submission and follow up to resolution or escalation as well as communicating to product owners.
  • Completes Incident and Mitigation reporting. Maintains incident and outage records and provides comprehensive reporting. Obtains and records root-cause analysis on outages.
  • Reviews core system product bulletin communications for issues, upgrades, maintenance, enhancements and product updates. Relays relevant information to the product owners and tracks EagleBank tickets when bulletins affect our products. Maintains bulletin tracking.
  • Prepares materials and participates in monthly meeting with core system vendor. Facilitates the scheduled online meetings. Tracks status of open items and next steps.
  • Updates SharePoint with the latest core system vendor information and reports.
  • Produces and analyzes productivity and activity reports for management review.
  • Maintenance and management of data analysis within the institution.
  • Management of the primary third party portal for the organization.
  • Coordinate testing, training and events for the organization in support of Core System activities.
  • Maintains vendor documentation for annual due diligence review – SOC reports, test results and Complimentary User Entity Control documents.
Required Skills

REQUIRED:

  • Bachelor’s degree in engineering or related field; or 3 years or a combination of application analysis, business analyst, Vendor Management or related experience.
  • Proficient in Outlook, Excel, SharePoint, PowerPoint, Microsoft Word, Power BI and browser based tools.
  • Ability to learn or adapt quickly; uses logic to approach problem solving
  • Time Management.
  • Vendor Management.
  • Outstanding communication and interpersonal abilities.
  • Excellent organizational and leadership skills.
  • Familiarity with office management procedures.
Required Experience

PREFERRED:

  • Banking Core System experience.
  • Microsoft office certification.
  • Certified Business Analysis Professional.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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