Job Description

Position Type
Job Location
11900 Bournefield Way, Suite 150Silver Spring, Maryland
Tracking Code
1578 - 948


Administers and serves as the Subject Matter Expert (SME) for several critical bank systems. Systems include but are not limited to Teller, Retail Branch Automation Platform and workflow system, Cold report and Imaging system, Secure Automated File Transfer systems and SharePoint Intranet site and Loan Administration solutions. Position acts as the primary technical POC (Point of Contact) for end users and manager. Understands internal customer needs and provides end user support for assigned banking systems, intranet and imaging system.


  • Administrator customizes the assigned systems to EagleBank's banking processes, products, services and documents. Including:
  • Reviews internal system change requests, analyzes impact to processes and policies, compares options available and documents detailed software requirements and technical specifications.
  • Design solutions to address new processes and work with IT and other Application Management resources to obtain or provide data or reporting.
  • Maintains system configuration, security controls, business workflows and bank purchased and custom documents.
  • Review vendor notifications regarding changes for impact to our customized solution, evaluates impact to solution and adherence to policies, provides feedback to Business Unit(s) impacted, modifies software and releases changes after testing.
  • Define testing requirements, perform initial validation testing of functionality, ensure data integrity, coordinate end user acceptance testing, coordinates vendor releases and manages major system upgrades.
  • Provides software development support including responding to operational issues and testing.
  • Conducts training group sessions in person, via web conferencing or video conferencing.
  • Monitors system performance, activity volumes, system errors, etc. to achieve a stable solution environment by taking corrective actions and ensure system is meeting the bank’s needs.
  • Provides application end user support for all systems assigned and researches system functionality to troubleshoot issues and addresses questions on system workflows. Works with application vendor support staff, network vendor engineers and internal IT staff on application issues.
  • Performs testing for DR/BCP and network system or operating system changes.
  • Create sites on the intranet, modifies security rights, assist department site owners with customizations and update page content as requested by management.
  • Maintains user security, creates new security groups, adds new report definitions, and modifies system settings.
  • Branch Platform Automation system administrator who customizes the system to EagleBank’s banking processes, products, services and documents. Maintains system configuration, workflows and documents. Reviews system change requests, analyzes impact and options available and documents detailed software requirements and technical specifications for Branch Platform Automation system. Performs authoring changes to the Branch Platform Automation system (DO/SRM) for modifications or additions to GUI interface, workflow, products or services. Performs initial testing of functionality, works with users for acceptance testing and coordinates releases with data processing vendor. Provides software development support including responding to operational issues and testing. Review change documentation from data processing vendor for impact to our customized solution, evaluates impact and provides feedback to Retail Banking, modifies software and releases changes after testing.
  • Subject matter expert on interfaces and data load elements to the assigned systems.


  • 10+ years of financial institution or finance related experience.
  • 3 years of experience managing and supporting a software application for large user base (100+).
  • Experience in one of the following:
    • Software configuration, testing and support
    • Business Analyst
  • Bachelor’s degree in information management, computer science, business administration or equivalent combination of education, technical training or work experience in the area of application systems support or testing, business analysis or software implementation.
  • Candidate must have software application experience for mission critical software that is used by multiple business units.
  • Microsoft SharePoint experience a plus.
  • FIS Authoring experience a plus.

Required Certifications, Licenses or systems needed:

  • Required to obtain FIS Authoring and Configuration certification within 6 months of start date.

Knowledge/skills required:

  • Excellent analytical, problem solving and debugging skills
  • Proven experience working with technical and business stakeholders to define and document business and technical requirements.
  • Knowledge of data file import mapping to system application fields.
  • Strong PC skills from on the job experience and/or computer training classes.
  • Intermediate level skills in Microsoft Office Suite

Application Instructions

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