Job Description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

The Branch Manager manages and leads branch staff for optimal performance in sales, service and operations. Responsible for the overall operations of branch and adherence to policies and procedures. Deliver exceptional service to internal and external clients and address escalated customer service issues as needed. Establish, retain and deepen relationships with new and existing clients. Accountable for leading all in-branch and outbound sales activities and ensuring the branch meets assigned goals. Maintains a strong working knowledge of Teller, CSR, BSM responsibilities and can function in role, when needed. Responsible for coaching and mentoring team members to expand knowledge of advanced products and services.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Provide leadership, coaching and support to direct reports to include quarterly coaching meetings, performance feedback, and completing performance appraisals as scheduled.
  • Consistently provides excellent client services to external and internal clients.
  • Supervises the branch platform and teller line operations to ensure service quality, accuracy, efficiency and risk management.
  • Ensure branch compliance with all policies, procedures and applies applicable regulations, particularly as they pertain to audit, security, compliance and internal controls. Ensures that monthly branch audits are completed accurately. Exercises good judgement when handling exceptions to policy.
  • Proficient with setting up complex accounts, related services and account maintenance. Advises clients on bank products and services and refers to other business partners as appropriate. Resolves issues related to banking services and accounts. Ensures prompt response and follow up to client account inquiries and escalated customer servicing issues.
  • Ensure that all appropriate new account documentation is collected and in compliance with our new account policies and procedures.
  • Responsible for branch vault and cash supply, when applicable. Prepares, receives, and processes cash shipment per procedures, ensuring adequate currency supplies at all times.
  • Ensure proper completion of CTRs, balancing of the ATM, Night Drops deposits and balancing TCR as applicable.
  • Maintain accurate branch teller difference record within the established guidelines
  • Ensure branch is open on time and ready to conduct business each business day. Delegate various operations duties to branch staff while maintaining overall administrative responsibility.
  • Responsible for organizing branch work schedules to maintain adequate coverage during business hours. Assist at other branches as necessary and participate on Saturday rotations.
  • Lead branch sales activities such as cross-selling of products and services and outbound calling activities to generate new deposits.
  • Conduct outbound sales calls independently and in partnership with other internal partners to existing customers and prospects.
  • Lead Branch team meetings to discuss operational, security, sales, service, product mastery and other topics as necessary.
  • Participate and provide input/feedback during Branch Manager meetings, team conference calls and one/one meetings.

Qualifications

REQUIRED:

  • High School Diploma or equivalent.
  • 5 years of progressive branch experience.
  • 3 years’ supervision or leadership of a team and/or internal Branch Banking experience within EagleBank.
  • Strong sales and service skills.
  • Exhibits professionalism with internal and external customers. Ability to speak with internal customers at all levels.
  • Knowledge of banking regulations, policies, and procedures.
  • Proficient use of Platform and Teller systems.
  • Excellent customer service delivery to internal and external clients.
  • Pro-active product sales, outbound calling and internal/external business development.
  • Proficient in MS Office.

PREFERRED:

Bachelor’s Degree

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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