Bank Security Officer/Senior Fraud Investigator
Job Location11961 Tech Road, Silver Spring, MD
Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.
Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.
The Bank Security Officer (BSO) defines, develops, and deploys a security program and provides regular training to all managed locations to ensure the safety of bank personnel, clients, and financial assets. This position is responsible for the design and implementation of programs, policies and procedures to limit the company’s exposure to liability risks and to properly protect client/staff, intellectual property, and physical/financial assets It is anticipated and expected that this role will perform in a manner that ensures EagleBank’s compliance with all applicable Federal laws and banking regulations.
The BSO conducts investigations of cases involving internal and external criminal and fraudulent activity. The BSO will partner closely with staff members and leadership within Banking Operations, Branches, Human Resources AML/BSA, and related groups where needed to accomplish appropriate research and investigation of suspected fraud, physical security and similar matters. The position requires direct and productive interaction with customers, bank security officers within other entities, vendors and Federal/local law enforcement agencies.
MAJOR DUTIES AND RESPONSIBILITIES
- Develop strategies to identify, assess, prevent, protect and mitigate all risks, threats and vulnerabilities to safeguard people, assets, product and property; maintain continuity of operations within the context of a 24/7/365 operating model.
- Serve as the central security and fraud-related resource, responsible for promoting consistency in the company’s physical security and fraud investigations policies, procedures and practices for protection, confidence and compliance with applicable laws, regulations, and other related compliance requirements.
- Prepare reports to management (fraud, losses, risk assessments, etc.).
- Conduct analysis and investigations, coordinating with other departments on the identification and reporting of fraud, communicating with customers when appropriate, and preparing SARs when necessary. Recommend account closure and/or other approaches where appropriate and to minimize loss.
- Contract, manage, develop and provide performance oversight for all 3rd-party physical and employee security service-providers.
- Direct all aspects of Physical Security Program, including: access control systems, contract security officers, alarm systems, camera systems and related equipment.
- Serve as principal security advisor to the Company’s leadership team and Board of Directors regarding safety and security of the Company, ensuring compliance with the Bank Protection Act. Report annually on effectiveness of the security program to the Board of Directors.
- Develop and implement Security Risk Assessment Program for all facilities. Design schedule and execute periodic physical security assessments of all bank facilities (to include branches, ATM’s, corporate facility locations). Develop and implement the Physical Security Training and Awareness Programs, partnering with Corporate Services, Risk Management, Branches, and Banking Operations, et. al. in identifying and remediating potential physical security risks.
- Establish standardized levels of security for company locations; recommend which level should be implemented based on facility requirements. Monitor for compliance with bank standards.
- Manage security vendors during installation of security equipment to ensure client standards are met and maintained. As well, partner with the Corporate Services / Bank Facilities and Construction function by providing similar on-site assistance during use of 3rd-party vendors for alterations or significant maintenance initiatives of Company facilities/properties.
- Ensure that Bank policies and procedures for the safeguarding of bank assets and information are being followed. Based on demonstrated results, develop focused, targeted re-tests and status-reporting where required to ensure remediation is completed and on-going.
- Provide direct assistance on telephone/email security inquiries from the branches, internal departments, and relevant external entities.
- Coordinate with Branch Administration for ongoing reviews of internal security controls, staff readiness/training and dual-control responsibilities.
- Assist in the review and analysis of alerted accounts or transactions to determine potential fraud related to items such as checks processed, kiting, ACH/Wire transactions, credit applications or facilities, new accounts, etc.
- Support fraud investigation and, based on established protocols, assist other fraud-investigations areas where requested to control / mitigate fraudulent financial transactions. Lead or participate, as requested, in security investigations on possible closure of account relationships to avoid continued loss. Promptly respond to incidents and threats, gather intelligence, conduct investigations and initiate follow up on activities or events that put the organization at risk. Follow up with law enforcement and appropriate internal staff, as needed.
- Identify fraud-related gaps and exposures (fraud risk assessment); prepare and recommend improvements to remediate same.
- Represent the Bank in attempted or completed crimes/legal cases when requested of and approved by the Bank. In partnership with other related groups, serve as liaison with law enforcement organizations related to Bank security/safety matters, supporting other departments as requested. Coordinate security / fraud related appearances in court proceedings, as may be requested or desired by internal departments of the Bank.
- Effectively develop and maintain alliances with other financial institutions, international, federal, state and local government and law enforcement/information sources and private industrial security.
- Ensure physical security equipment is inventoried and regularly maintained.
- Implement and maintain a centralized database of fraudulent activity to facilitate a more holistic, analytical view of internal and external fraud within the bank.
- Bachelor’s Degree in Criminal Justice or Business preferred.
- 10 years of direct experience in fraud/financial crimes investigations preferred, preferably with direct experience in the financial services sector and specifically in banking.
- Direct experience in interacting with law enforcement, bank security officers, AML/BSA, etc.
- Direct leadership experience with management and mentoring of staff members as department volumes and responsibility grows.
- CFE (Certified Fraud Examiner)
Required Knowledge & Skills:
- Ability to document case work and prepare Suspicious Activity Reports.
- Ability to communicate clearly with customer and employees (orally and in writing). Strong, demonstrated presentation skills to all levels within the enterprise. Able to design/teach/train individuals and groups on moderately complex materials relating to security and fraud.
- Skilled motivator.
- Proficient with Microsoft Office products (Word, Excel, PowerPoint.
- Ability to interview and interrogate. Ability to interact productively with customers and non-customers in data-gathering and support.
Preferred Knowledge & Skills:
- Specific knowledge of core banking systems, operation of common banking products, applicable laws and regulations, and how each may be impacted by fraudulent activities strongly preferred.
- Familiarity with enterprise risk/fraud management tracking & management tools.
- Participation in local security and fraud-management organizations strongly preferred