Job Description

Accounting and Finance
Position Type
Job Location
Silver Spring, MD
Tracking Code


Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.


Manages and controls contractual relationship with service providers to ensure that contract terms and performance standards meet or exceed established criteria.


  • Single Point of Business Contact with FIS
  • Prepares, examines, and supports contract negotiations and revisions.
  • Creates and monitors all service level agreements (SLA’s) for assigned contract(s).
  • Reviews FIS invoices for accuracy, in partnership with function heads.
  • Leads financial tracking/recovery of SLA credits.
  • Ensures that necessary procedural controls exist.
  • Participate in reconciliation of monthly billing/invoices; works to ensure any adjustments.
  • Lead Financial Tracking/Recovery Of SLA Credits.
  • Create monthly reports relating to tracking of FIS volumes, exceptions, ticket status, and similar statistics ..
  • Review/triage/distribute FIS Bus./Ops Bulletins internally to ensure efficiency.
  • Lead Financial Tracking/Recovery Of SLA Credits.
  • Manage monthly status meetings (Shared) and associated agenda, reports, minutes, follow-ups.
  • Liaison for Business Applications, New Initiatives and Product Changes.
  • Manage follow-up on open Items, ticket Status, support requests (shared) and FIS internal enhancements to confirm the appropriate activity/action has been taken..
  • Maintain current bulletin distribution list.
  • Other duties as assigned

Required Education/Experience:

  • 5 years direct experience as a contract administrator in an Operations context, coordinating contract performance and provisions, tracking and reporting performance.
  • 3 years experience in the Financial Services Sector, preferably in Operations, Technology, Vendor Management, or Supply-Chain.

  • Minimum 3 years experience in Project Management.

  • Demonstrated ability to develop and coordinate tracking/reporting of performance while building a productive working relationship with services provider.

Outstanding “people skills” are a must in this role. Position requires ability to create successful, productive relationships with internal/external teams, and 3rd-Party team members at all levels.

Perferred Education/Experience:

  • PM Certificate preferred

Required Knowledge & Skills:

  • Advanced knowledge of banking operations, credit, and loan documentation.
  • Thorough understanding of banking policies and procedures.
  • Exceptional verbal, written, and interpersonal skills with the ability to carry out instructions, and instruct others, train personnel, read analyze and interpret documents.
  • Ability to plan department activities, set objectives, develop strategies, budgeting, delegating, motivating, and directing employees to the desired outcome.
  • Knowledge of commercial, construction, real estate, and consumer loan products and processing.
  • Working knowledge of MS Office; expert in Excel.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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