Digital Banking Specialist
Job Location11900 Bournefield Way, Suite 150Silver Spring, Maryland
Tracking Code1606 - 948
We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.
IMPORTANT INFORMATION ABOUT THIS ROLE:
This job is considered essential meaning that employees are expected to work during normal business hours even when the worksite is unavailable for weather or other types of emergency. Performs all duties as outlined in the company’s Disaster Recovery and Business Continuity Plan, which addresses emergency response, crisis/incident response, disaster recover, and the recovery and resumption of critical business functions.
The Digital Banking Specialist is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all Digital Channel products including, but not limited to, online banking, mobile banking, mobile deposit, remote deposit, ACH and ATM/VISA debit cards. The specialist is responsible for providing 2nd level support to our customers using our digital banking services. The specialist assesses digital banking needs to deliver a seamless service experience which strengthens customer relationships.
- High School diploma or equivalent.
- 2 years of experience in branch banking.
- 3 years of customer service experience.
- Experience with a core banking system, FIS products preferred.
- General knowledge of banking products including digital banking
- General knowledge of MS Office; proficient in Word and Excel.
- Working knowledge of computers, smartphones, tablets, operating systems, software and other technologies and ability to troubleshoot related issues.
- Ability to enter information quickly and accurately while juggling other tasks.
- Call center experience.
EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.