Job Description


Customer Service

Position Type


Job Location

Silver Spring, MD

Tracking Code



The Float Branch Manager supports the branch network with personnel coverage for the day to day operations of the branch in the absence of the Branch Manager, Branch Service Manager, or other branch specific roles. In the absence of the Branch Manager or Branch Service Manager, the Float Branch Service Manager insures the branch meets operational, service, and in-branch sales activity. In the absence of the Branch Manager or Branch Service Manager, the Float Branch Service Manager, also provides oversight regarding branch operation activities and adherence to policies and procedures.


    1. Provide support and leadership to the branch staff in the absence of the Branch Manager or Branch Service Manager.
    2. Strong understanding of bank’s risk and liability related to supervisory functions performed such as overdrafts, funds availability, wire origination and changes in account control.
    3. Provide support in the absence of other branch specific roles.
    4. Possesses a strong knowledge of teller systems. Ability to perform teller transactions as needed and apply policy and procedures.
    5. Proficient in the opening and maintenance of accounts and related services. Experience in the opening and maintenance of complex business accounts and related services.
    6. Possesses strong understanding of products and services, regulatory requirements, and familiarity with other business lines.
    7. Provide prompt, efficient and accurate service in answering customer questions in person, over the phone, and by email. Promptly respond to complaints and or concerns to solve complex problems concerning all services provided by the bank.
    8. Follows all policies and procedures and complies with applicable regulation; particularly as they pertain to audit, security, internal controls and compliance.
    9. Provide oversight and supervision of the daily settlement of vault cash, teller, TCR and ATMs.
    10. Other duties as assigned.

Required Skills

  • Proficient use of Platform and Teller system.
  • Advanced knowledge of banking products and services.
  • Knowledge of banking regulations, policies, and procedures.
  • Highly motivated, self-driven individual who can think strategically, operate independently and take accountability for the function.
  • Ability to motivate, influence and collaborate with others both internally and externally.
  • Must have the ability to multi-task in a fast paced environment and prioritize your focus on most impactful activities.
  • Strong oral and written communication skills when interacting with internal and external clients.
  • Strong analytical, critical thinking and problem solving skills.
  • The ability to effectively manage others.
  • Hand-eye coordination is required for using keyboard to enter transaction information.
  • Ability to lift boxes of coins weighing up to 15 pounds.
  • Flexibility in schedule is required.
  • Travel required for float positions and may be required for all others.
  • Demonstrates a commitment to Relationships F•I•R•S•Tin all areas of job performance.

Required Experience

  • High School Diploma or equivalent.
  • Three years of branch banking experience
  • Two years of leadership experience.
  • One year of experience opening, closing, and servicing business accounts.
  • One year of experience managing and performing branch operations functions to include branch audits
  • Travel required for float positions.
  • Saturday rotation required.
  • Ability to regularly travel and work at different EagleBank locations throughout the Washington DC Metropolitan Area.

Application Instructions

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